What is Chillbox Pay?

Chillbox Pay is a secure and convenient way to pay at Chillbox locations. By linking your checking account to your Chillbox Rewards app, you get the convenience of paying for your purchase without annual fees or finance charges. Plus, you’ll instantly save on every gallon.

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What are the benefits of Chillbox Pay?

As a member, you’ll receive an instant price rollback on every gallon of gas purchased. There are no enrollment fees, annual fees or finance charges. Additionally, there will be no impact on your credit rating.

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How do I get my Chillbox Pay?

To get started, download the Chillbox Rewards app on your phone. Sign up or log into your account. Click on "Chillbox Pay" at the bottom menu. 

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How do I use Chillbox Pay?

Using Chillbox Pay is easy as it is mobil pay. You pay through the Chillbox Rewards app using Chillbox Pay. At the pump? Authorize the pump and pay through the app! In-store purchase? Select "pay inside" on the app and a barcode is generated for our cashiers to scan. Chillbox specializes in convenience!

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How do I receive my new member discount?

Your one-time 50¢ off a gallon discount for signing up is instantly rolled back at the pump. Swipe your card, enter your PIN and watch the price roll back instantly.

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Is my information secure?

The security of your data is very important to our business. Except for providing information to participating merchants, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. If you have enrolled in the payment program, the data you have provided is required to enable us to verify and link your information to your payment program account to be able to perform ACH debit transactions. All bank information and PINs are encrypted as soon as your enrollment is submitted.

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My do I need my driver's license information to enroll in the payment program?

Your participating merchant wants to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside their store. It is important to recognize that you are issuing an electronic check when you use the payment program for payment. This is no different than writing a check at the supermarket and being asked to show your driver’s license as an ID. When you enroll in the program you voluntarily provide certain information to ZipLine in order to participate in this program. No information will be taken from the magnetic stripe on your driver license and the driver’s license will be used only to verify your identity as a participant in the program.

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Why do you require the last 4 digits of my social security number when enrolling?

When you enroll in the payment program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provided during enrollment), an account security question and to protect you against fraud. The security of your data is very important to our business. Except for providing pertinent information to the participating merchant, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. This information is encrypted as soon as your enrollment is submitted.

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Why do you need my email address?

Your account must be registered so that you can redeem your rewards and/or use it as a form of payment. An email is required for account registration. You will also receive an email receipt for each purchase that you make using your payment program account. Your email address also becomes your login to our member website where you can manage your payment account information, view your transaction activity and/or change your PIN if needed.

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I saw a small deposit and withdrawal in my account. What is this?

ZipLine validates your enrolled bank account information to ensure that we have the correct account number, the account is open, and most importantly that the account belongs to YOU. We do so by submitting a deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these two amounts once they appear in your account. A “verification” email will be sent to you, upon enrollment, which explains this activation process.

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Is the USER ID/PIN with the payment program the same as my current bank account PIN?

No. The User ID/PIN that you select can be any 4-digit number and does not have to be the same account as the current PIN that you use with your ATM or web ID to your bank account. It is important to remember your PIN in order to use this method of payment.

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How do I change my PIN/ID?

You may change your PIN by logging into the member website or the member link provided on your merchant’s website. Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current PIN, then click on “Forgot PIN?” and follow the directions to reset your PIN to whatever new PIN you want.

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Are there any fees to enroll or use Chillbox Pay?

Currently, there is not an enrollment fee and we do not charge a fee to the consumer for the use of the rewards or payment programs. Your payment account may be subject to an annual maintenance fee which would be properly disclosed at enrollment and/or prior to any fee amount being debited from your bank account. Also, your bank may charge fees relating to the ACH withdrawal of money from your checking account. Check with your bank for specific details. We do, however, charge a Return Fee in the event that your bank returns a transaction unpaid. For this reason, we recommend that you have Overdraft Protection on the account used for your payment card transactions to potentially avoid additional return fees.

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Do I get charged by my bank for an ACH transaction through this payment program?

Most banks do not charge for ACH transactions submitted to a CHECKING account. This is the same method that is currently used for paying mortgage payments, car payments and any authorized debits from your bank account. It is possible that some banks may charge a monthly fee for such services so please check with your bank for details. Charges will apply from your bank and from ZipLine if your transaction is returned as unpaid (NSF, Account Closed/Frozen, etc.). Our return fee will be the maximum amount permissible by state law. This fee is separate from any fees that your bank may impose for such returns. We recommend that you have Overdraft Protection on the account used for your payment card account transactions.

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If I conduct a transaction and I do not have sufficient funds in my account, what will happen?

First, you should not conduct a transaction if you are aware that you do not have sufficient funds to cover the face amount of the transaction. If you do, the transaction will be returned by your bank and your payment program will be deactivated until you make good on your purchase. Returned transactions also result in a “Return Fee” permissible by state laws. ZipLine, or their assigned agents, will try to electronically collect the face amount of the transaction and the associated Return Fee on two attempts. In the event that the company cannot collect through normal electronic means, your account will be flagged and referred to a collection service and your membership may be cancelled. We recommend that you have Overdraft Protection on the account used for your payment card account transactions to avoid additional return fees. By having Overdraft Protection with your bank, you may avoid our fees for any returned transactions.