Last Updated and effective as of: July 3, 2023
Chillbox Convenience Stores does not rent, sell, or otherwise provide your personal information to any third party for any purpose. Except for special offers you request, we will never contact you.
Chillbox Convenience Stores reserves the right to determine eligibility for membership/newsletter subscription. Chillbox Convenience Stores and its affiliates reserve the right to discontinue or suspend any Member’s membership or newsletter subscription at any time, with or without reason, with or without prior notice. Possible reasons for discontinuing/suspending membership or newsletter subscription can be but are not limited to:
• Misuse of Rewards program
• Rewards user is under 18
• Incorrect identity information given
• Violation of store policies
• Customer name
• Telephone number
• Checking account information
• Debit card number
• Credit card number
• Product purchase information
• Product purchase history
• Any other information that can be linked to a particular customer
Chillbox does not use this information or share this information with third parties except as permitted by applicable law and as provided in this privacy notice. This notice explains how Chillbox collects, handles and discloses personal information about its customers (including current and former customers).
Security of Personal Information
Our Chillbox goal is to maintain your trust and confidence at all times when handling your personal information. The security of personal information about you is our top priority, and we protect this information by maintaining physical, electronic and procedural safeguards that exceed applicable law. We thoroughly train our employees in the proper handling of personal information. Employees that violate the privacy policies of Chillbox are subject to disciplinary action, including termination of employment. When we use third parties (other companies) to provide services for us, we require those third parties to protect and maintain the confidentiality of the personal information they receive regarding our customers.
Collection of Personal Information
Use of Chillbox Website
Third Party Websites
Use of the Internet by Children
Chillbox follows all guidelines established under the Children’s Online Privacy Protection Act of 1998, and Chillbox does not seek to obtain personal information regarding any child under the age of 18. However, Chillbox cannot always determine the age of people who access and use our website. As a result, if you believe your minor child has provided us with personal information without your parental consent, we encourage you to contact us immediately to have this information removed from our database.
Use of Personal Information
The personal information that Chillbox gathers from you is used to do the following:
• Complete your purchases
• Register you as a user of our website
• Prevent criminal activity in connection with your account
• Provide you with special offers and promotions
• Provide you with new product or service announcements
• Provide you with special event invitations (like grand openings of new stores)
• Conduct market research via surveys sent to you
• Reward you with special benefits for being a loyal customer
• Provide you with other important information regarding the products and services available at Chillbox stores.
Your personal information is also used by Chillbox to more fully understand our customers’ shopping habits, to modify our operations to better serve you, and to investigate and respond to customer requests, concerns and claims.
Disclosing of Personal Information
(i) to complete your purchases. For example, if you buy a product at a Chillbox store using a credit card or a debit card, we have to share your card number and transaction information with the payment processing company and/or the card issuer in order to complete the transaction.
(ii) to better understand and serve our customers. For example, we may share with our marketing consultant’s certain information regarding the types of products our customers purchase and the volume of the products purchased in order to develop a plan to make those products more readily available to our customers.
(iii) to comply with applicable law. For example, we may receive a subpoena or court order from law enforcement authorities who are investigating potential fraud or questionable activities regarding a customer account, and we are required by law to provide certain personal information regarding our customers in response to the subpoena or court order. We will only give up this sensitive data when all other options are exhausted, and we are bound to do so by law.
No Contact Option
As stated above, Chillbox may use your personal information to provide you with special offers and promotions, provide you with new product or
service announcements, provide you with special event invitations (like grand openings of new stores), conduct market research via surveys sent to you, and provide you with other important information regarding the products and services available at Chillbox stores. If you prefer not to receive this type of information from us, you can request to be placed on our “no contact” list by e-mailing us at firstname.lastname@example.org.
Modifications to Personal Information
We update your personal information from time to time as we receive new data in connection with your purchases and your use of your Chillbox Rewards. We will be able to better serve you if you provide us with any changes to your personal information as those changes occur. You may update your personal information through the Chillbox app.
Any e-mail transmission, including any attachments, is for the sole use of the intended recipient(s) identified in the “TO:” field, and may contain information that is protected by law from unauthorized disclosure. Any unauthorized review, use, disclosure or distribution of any email message and/or attachments to messages sent by Chillbox to the intended recipient of the message is strictly prohibited. If you are not the intended recipient of a message sent by Chillbox, please contact us by reply e-mail and destroy the original message and any attachments and all copies thereof. In addition, if you are not the intended recipient of a message, you are not eligible to receive or accept any special offer contained or any attachments to the message, since it was intended for a different recipient.